Atlantic Health System

Telecommunications Operator

US-NJ-Morristown
Requisition #
00092247
Position Type
Part-Time
Category
Clerical/Office
Department
01814000-PFS SCHEDULING/MIDS
Corporate Office - Morristown

Overview

Atlantic Health System is seeking a Telecommunications Operator. Shift is Sunday 11A-7P, Monday 2P-10P and Friday 11A-7P.

Responsibilities

Essential Job Functions:

  • The Telecommunications Operator will work in a Call Center environment, processing incoming and outgoing calls and ensuring customer resolution and satisfaction.
  • Requirements for this position will be to handle a high volume of calls with the capability of responding to all types of emergencies, via telephone, in relation to the hospital emergency codes that are called in by various departments.
  • The Operator will be responsible for all long range/in house paging, all overhead paging and the processing of emergency codes.
  • The hours for this position are as followed. Each 3-day work week: Sunday 11AM - 7:00PM @ Newton Medical Center, Monday 2:00PM - 10:00PM @ Chilton Medical Center and Friday 11:00AM - 7:00PM @ Newton Medical Center. Repeats following week.

 

Through the model of Shared Governance, collaborate with all members of the health care team with a focus on promoting evidenced based care within a healing culture for the patient population served and their families.

 

Candidate will demonstrate and embrace the PRIDE core values (Professionalism, Respect, Involvement, Dignity and Excellence) in every aspect of their job.

Qualifications

Education:

  • Minimum of a High School Diploma is required. Some college preferred.

 

Related Experience:

  • Candidate must have experience in a Call Center environment or the equivalent in a high volume office environment.
  • Candidate must possess excellent communication and customer service skills as demonstrated by previous work experience.
  • Must be able to talk and type simultaneously, to be demonstrated via a typing test.
  • Familiarity with the healthcare environment and workflow preferred.
  • Must have experience with the following: Microsoft Office Word, Excel and general computer skills

 

Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 9th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you’ll find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.

 

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

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