Atlantic Health System

  • PD Support Specialist I

    Job Location(s) US-NJ-Morristown
    Requisition #
    00094559
    Position Type
    PerDiem
    Shift
    8:00am - 4:00pm
    Category
    Professional
    Department
    01813100-ISS CUSTOMER SERVICES&SUPPORT
    Facility
    Corporate Office - Morristown
  • Overview

    Provides primary technical end user support of mobile devices, personal computer, workstations and associated peripherals. This may include diagnosis and troubleshooting of all organizational software, hardware and Operating Systems. Position may be assigned to any AH facility. Hours may be modified at the discretion of Client Services Management as necessary to provide 24/7 customer support.

    Responsibilities

    • Maintain the highest level of professionalism
    • Act as an ambassador of the department dealing with all of our customers in a professional manner
    • Uphold our commitment to provide customer service excellence
    • Ability to work independently as well as part of a team
    • Enter calls into the HP Service Manager tracking system
    • Provide first level technical support to the employees and other customers of Atlantic Health
    • Provide assistance and troubleshooting including identification, resolution, escalation, referral and follow up with PC, network and application issues
    • Answer all email, voice mail, pages and written documents in a timely manner
    • Monitors systems including servers, interfaces and print servers, 24 hours a day, 7 days a week
    • Perform system backups per documented procedures
    • Run reports and downloads per documented procedures
    • Coordinate with managers and lead analysts on all emergency outages
    • Maintain an accurate on-call list for all Information Systems personnel
    • Provide timely resolution to all assigned calls and or tasks
    • Document and escalate calls to the appropriate queues
    • Provide customers with accurate progress information on their requests
    • Interact with all other ISS staff members to achieve successful implementation and maintenance of organizational hardware and software
    • Work with vendors as necessary to achieve successful implementation and maintenance of hospital hardware and software
    • Attend meetings and training sessions as necessary
    • Move computer equipment as necessary
    • Other duties not previously outlined

    Qualifications

    Education:

    • Associates Degree, Technical Degree or equivalent work experience

     

    • MCP Certification or A+
    • MTA
    • MCITP: Enterprise Desktop Support Technician 7 Preferable

     

    Requirements:

    • 1 year customer service in IT Required
    • Skills Knowledge of the Windows Operating Systems
    • Working knowledge of healthcare terminology

     

    Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 9th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you’ll find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.

     

    All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

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