Atlantic Health System

  • Support Specialist I

    Job Location(s) US-NJ-Morristown
    Requisition #
    00094686
    Position Type
    Full-Time
    Shift
    9:00am - 5:00pm
    Category
    Information Systems
    Department
    01813100-ISS CUSTOMER SERVICES&SUPPORT
    Facility
    Corporate Office - Morristown
  • Overview

    Provide first level technical support to the employees and other customers of Atlantic Health System.

    Responsibilities

    • Provide customers with accurate progress information on their requests.
    • Document and classify incidents and service requests in the service management system.
    • Provide in¡tial support, investigation and diagnosis for all incidents.
    • Resolve, confirm resolution and close incidents or escalate calls to the appropriate queues.
    • Answer all email, voice mail, pages and written documents in a timely manner.
    • Coordinate with managers and analysts on all emergency outages.
    • Attend and participate in meetings and training sessions as needed.
    • Work with other ISS staff members and/or vendors to achieve successful implementation and maintenance of all organizational hardware and software.
    • Run reports and downloads per documented procedures.
    • Monitor systems including servers or interfaces.

     

    Qualifications

    Education:

    • Minimum of an Associates Degree or Technical School certification or 1 year related work

     

    Requirements:

    • HDI
    • ITIL
    • Microsoft experience
    • COMPTIA certification desired
    • Must be able to type 20 words per minute
    • Ability to lift up to sixty pounds
    • Other duties not previously outlined

     

    Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 9th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you’ll find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.

     

    All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not Ready to apply? Stay connected with us to learn more about upcoming career opportunities and onsite Recruitment events. Connect with us