Atlantic Health System

Medical Dispatcher

Job Location(s) US-NJ-Livingston
Requisition #
00095037
Position Type
Full-Time
Shift
7:00am - 7:00pm
Category
Clerical/Office
Department
01310400-COURIER & TRANSPORT SERVICES
Facility
Atlantic Ambulance- Livingston

Overview

Atlantic Ambulance is a non-profit corporation dedicated to providing the finest air and ground medical transportation services.

Responsibilities

  • Effectively prioritizes requests to ensure a smooth transition and work flow
  • Dispatches vehicles in a timely manner
  • Makes accurate moment-to- moment decisions in regard to scheduling pickups and rearranging the current plan accordingly to accommodate exceptions and emergencies.
  • Performs ongoing demand analysis of engaged and available vehicles to ensure operational efficiency and customer satisfaction with courier services
  • Appropriately balances the needs of the customer and the company when making critical decisions regarding pickups
  • Maintains timely and accurate tracking of all vehicles engaged in pickups and makes appropriate assignments using this information about vehicle location and availability.
  • Consistently performs status checks on employees to verifying engagement, availability, safety and progress in transport.
  • Expertly uses the CAD dispatch system to review courier requests, appropriately schedule pickups to ensure timely response and vehicle/resource utilization and service.
  • Keeps trip requests organized and prioritizes trips for appropriate sequence
  • Consistently uses professional demeanor, voice tone and respect in all communications.
  • Prepares, completes and distributes reports stating progress, issues, problems and statistics for review by other appropriate parties in a timely fashion
  • Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry when necessary.
  • Attends quarterly transportation meetings and education sessions.

Qualifications

  • High school diploma/GED/ equivalent
  • Current NJ MICU certification required. (graduation from a recognized paramedic didactic program)
  • some college preferred.

Qualifications/Requirements:

    • Previous courier transport dispatching experience a plus
    • 2 or more years of use of or familiarity with computer aided dispatch software/system a plus
    • Excellent telephone/radio voice, oral and written communication skills
      • Able to clearly communicate clearly and professionally, both verbally and in writing, in English language without excessive loudness that is disruptive to coworkers in a close quartered setting and not so softly one cannot be heard in a loud and often noisy work environment
      • Must be capable of writing in English language utilizing pen on paper or electronic communication in a very expeditious manner.
    • Able to use a computer and be highly proficient and accurate with data entry. Must be computer savy to navigate various software applications comfortably including Internet, CXT Software, email and other Microsoft Office software
    • Ability to work under pressure and in excessively high call/trip volume periods
    • Ability to maintain a calm demeanor and ability to process information and make critical, sound and quick decisions
    • Punctual and stringent about his/her work, attendance and reporting
    • Must have access to reliable transportation, be extremely detail-oriented, desire to work in fast-paced, growth oriented, customer focused and high volume environment.

Atlantic Health System aims to deliver the highest quality and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 8th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you’ll find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.

 

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

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