Atlantic Health System

Lead IT Support Specialist -Desktop Support

Job Location(s) US-NJ-Morristown
Position Type
Full-Time
Shift
Days
Category
Information Systems
Department
01813100- ISS Customer Services&Support
Facility
Corporate Office - Morristown

Overview

Serves as departmental lead at his or her respective site responsible for the daily operation and oversight of all PC Support related activities including staff coordination as well as incident and work request management volume. Ability to provide high-level technical resolution related to desktop and network issues. Provides expertise in support of Level I, II and other Level III Desktop Specialists.  Responsible for delegating workload, to include all PC Support Specialists.

Responsibilities

  • Ability to lift up to sixty pounds.
  • Ability to work independently as well as part of a team.
  • Manage help desk calls and assign to PC Support staff in a timely manner.
  • Generate purchase requisitions for necessary equipment dealing with vendors to obtain specifications, pricing and part numbers. Turn over weekly all requisitions to PC Support Manager.
  • Coordinate and assign resources for all projects. Work directly with other I/S personnel to meet objectives.
  • Provide status reports to the PC Support Manager.
  • Provide written documentation for software installations to include directions for other specialists.
  • Provide timely resolution to all assigned calls and or tasks.
  • Act as an ambassador of the department dealing with all of our customers in a professional manner.
  • Approves and allocates service recovery where applicable
  • Ability to resolve all PC related issues through acquired knowledge or guidance from a vendor resource.
  • Interact with the CSC to assure timely closure to all assigned tasks.
  • Interact with all other ISS staff members to achieve successful implementation and maintenance of organizational hardware and software.
  • Answer all email, voice mail, pages and written documents in a timely manner.
  • Close all HPSM tickets in a timely manner.
  • Visit offsite locations and provide service to our customers.
  • Move computer equipment as necessary (limited involvement).
  • Maintain inventory (Asset Management).
  • Work with vendors as necessary to achieve successful implementation and maintenance of hospital hardware and software.
  • Attend meetings and training sessions as necessary.
  • Troubleshoot network related problems.
  • Serve as a resource to aid Level I, II and III Specialists

Qualifications

Education

  • Associates Degree, technical degree or equivalent work experience
  • MCP and MCDST Certification highly preferred ( Win 7 or Win 10)

 

Experience

  • At least two to three years in PC Support
  • At least 2 to 5  years system implementation and applicable system support preferred

 

About Us

Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 12th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.

EEO Statement

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

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