Atlantic Health System

IT Support Technician III

Job Location(s) US-NJ-Morristown
Position Type
Full-Time
Shift
Days
Category
Information Systems
Department
01813100- ISS Customer Services&Support
Facility
Corporate Office - Morristown

Overview

The IT Support Technician 2 position is responsible for end user support of computer workstations and associated peripherals. This may include diagnosis and troubleshooting of all organizational software, hardware and mobile devices. They are an escalation point for level 1. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support.

Responsibilities

Responsibilities

Ability to lift 40 pounds consistently

Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner

Provide escalation support and training to level 1

Works under indirect supervision, may escalate as required

Inventory management via approved software and technology

Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation

Respond to all email, phone calls and service assignments in a timely manner

The ability to troubleshoot and support iOS devices

Other duties as assigned

Manages escalation calls and assign to CSS staff in a timely manner.

Coordinate and assign resources for all projects. Work directly with other I/S personnel to meet objectives.

Provide written documentation for software installations to include directions for other specialists

Manages multiple complex priorities and projects

Act as an ambassador of the department dealing with all of our customers in a professional manner

Approves and allocates service recovery where applicable

Interact with all other ISS staff members to achieve successful implementation and maintenance of organizational hardware and software

Ensures Asset Management database is monitored, and discrepancies are remediated

Serve as a resource to aid Level I and II Specialists

Qualifications

2-3 years’ experience in information technology desktop support / Level II Help Desk. Prior experience in healthcare preferred

Technical Certifications - Microsoft Fundamentals or Windows 10 or O365 or equivalent or Technical Bachelor’s Degree or related preferred or equivalent work experience

About Us

Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 13th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.

EEO Statement

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and, therefore, abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual or affectional orientation, national origin or nationality, citizenship status, disability, age, genetics, protected veteran status, ancestry, marital status.

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