The IT Support Technician 2 position is responsible for end user support of computer workstations and associated peripherals. This may include diagnosis and troubleshooting of all organizational software, hardware and mobile devices. They are an escalation point for level 1. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support.
Ability to lift 40 pounds consistently
Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
Provide escalation support and training to level 1
Works under indirect supervision, may escalate as required
Inventory management via approved software and technology
Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation
Respond to all email, phone calls and service assignments in a timely manner
The ability to troubleshoot and support iOS devices
Other duties as assigned
Manages escalation calls and assign to CSS staff in a timely manner.
Coordinate and assign resources for all projects. Work directly with other I/S personnel to meet objectives.
Provide written documentation for software installations to include directions for other specialists
Manages multiple complex priorities and projects
Act as an ambassador of the department dealing with all of our customers in a professional manner
Approves and allocates service recovery where applicable
Interact with all other ISS staff members to achieve successful implementation and maintenance of organizational hardware and software
Ensures Asset Management database is monitored, and discrepancies are remediated
Serve as a resource to aid Level I and II Specialists
2-3 years’ experience in information technology desktop support / Level II Help Desk. Prior experience in healthcare preferred
Technical Certifications - Microsoft Fundamentals or Windows 10 or O365 or equivalent or Technical Bachelor’s Degree or related preferred or equivalent work experience
Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 13th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and, therefore, abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual or affectional orientation, national origin or nationality, citizenship status, disability, age, genetics, protected veteran status, ancestry, marital status.
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