Atlantic Health System

IT Support Technician I - Per Diem, Level 1 Helpdesk

Job Location(s) US-NJ-Morristown
Position Type
PerDiem
Shift
Days
Category
Professional
Department
01813100- ISS Customer Services&Support
Facility
Corporate Office - Morristown

Overview

Atlantic Health System is seeking a IT Support Technician I -Per Diem, Level 1 Helpdesk. Provide first level support to the team members and other customers of Atlantic Health System in a call center environment.

Responsibilities

  • Provide customers with accurate progress information on their requests.
  • Document and classify incidents and service requests in the service management system.
  • Provide initial support, investigation and diagnosis for all incidents.
  • Resolve, confirm resolution and close incidents or escalate calls to the appropriate queues.
  • Answer all email, voice mail and written requests in a timely manner.
  • Coordinate with managers and analysts on all emergency outages.
  • Work with other ISS team members and/or vendors to support organizational hardware, software and technology.
  • Run reports and downloads per documented procedures.
  • Monitor systems including servers or interfaces.
  • Must be able to type 40 words per minute.

Qualifications

Qualifications:

 

Minimum Education:

  • Associate’s Degree required

Education:

  • Completion of Technical School Certificate highly preferred

Relevant Experience:

  • 1 year of related work experience related to the job description 

About Us

Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.

EEO Statement

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and, therefore, abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual or affectional orientation, national origin or nationality, citizenship status, disability, age, genetics, protected veteran status, ancestry, marital status.  

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