Atlantic Health System

Medical Dispatcher II

Job Location(s) US-NJ-Florham Park
Position Type
PerDiem
Shift
Varies
Category
Service
Department
01310300 - ATLANTIC AMBULANCE
Facility
Atlantic Mobile Health

Overview

Atlantic Health System is seeking a Per Diem Medical Dispatcher II to work various hours, including every other weekend for Atlantic Ambulance.

Responsibilities

  • Effectively prioritizes and assigns emergency and non-emergency calls for service.
  • Makes accurate moment-to- moment decisions in regard to scheduling trips and rearranging the current plan accordingly to accommodate exceptions and emergencies.
  • Appropriately balances the needs of the customer and the company when making critical decisions.
  • Maintains timely and accurate tracking of all units and company vehicles.
  • Consistently performs status checks on crews verifying engagement, availability, safety and status.
  • Expertly uses CAD Dispatch system to review trip requests, appropriately schedule transports to assure timely response and vehicle/resource utilization and service.
  • Keeps trip requests organized and prioritizes trips for appropriate sequence dispatch when emergencies develop.
  • Communicates to crew vital trip assignment and monitoring information via communication system. Consistently uses professional demeanor, voice tone and respect in all communications.
  • Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry when necessary.
  • Complies with and enforces all policies and procedures.
  • Escalates concerns regarding questionable matters to appropriate management.
  • Competently performs call taker duties when work schedule or demand requires.

Qualifications

Qualifications/Requirements:

  • Excellent telephone/radio voice, oral and written communication skills
  • Able to clearly communicate professionally, both verbally and in writing, in English language without excessive loudness that is disruptive to coworkers in a close quartered setting and not so softly one cannot be heard in a loud and often noisy work environment
  • Must be capable of writing in English language utilizing pen on paper or electronic communication in a very expeditious manner
  • Able to use a computer and be highly proficient and accurate with data entry
  • Must be computer savvy to navigate various software applications comfortably
  • Ability to work under pressure and in excessively high call/trip volume periods
  • Ability to maintain a calm demeanor and ability to process information and make critical, sound and quick decisions
  • Punctual and stringent about his/her work, attendance and reporting

Minimum Education:

  • High School Diploma or equivalent required

Education:

  • 911 Officer (BTC) and EMD (New Jersey or National Academy) preferred

Relevant Experience:

  • Minimum one year of previous emergency and/or medical transport dispatching experience preferred

About Us

Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.

EEO Statement

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and, therefore, abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual or affectional orientation, national origin or nationality, citizenship status, disability, age, genetics, protected veteran status, ancestry, marital status.  

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