Atlantic Health System

Patient Experience Liaison

Job Location(s) US-NJ-Pompton Plains
Position Type
Full-Time
Shift
Days
Category
Clerical/Office
Department
15819100- Greeters & Screeners
Facility
Chilton Medical Center

Overview

Chilton Medical Center, a member of Atlantic Health System, is seeking a Full-Time Patient Experience Liaison to work 8am - 4pm including every other weekend as required by department. 

Responsibilities

Essential Functions/Responsibilities of Position:

  • Work with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting.
  • Work directly with various members of the health-care team, hospital departments, and administration to solve problems that patients & families may have with the goal of facilitating a
    positive patient experience during their time in the organization.
  • Acts as an intermediary between hospital departments and the patient/family to bring about the most effective health-care treatment and positive hospital experience.

 

Qualifications

Education:

  • High School Diploma or GED; Associate and/or higher college degree preferred 

Relevant Experience:

  • 1-2 years of customer service experience and/or previous health-care experience preferred
  • Possess excellent verbal and non-verbal communication skills
  • Ability to work with all diverse population.
  • Knowledge of performance improvement strategies.
  • Data analysis
  • Working knowledge of HCAHPS and other patient experience measurements.
  • Ability to collaborate with other Team Members, departments in a professional manner to improve the quality, effectiveness and efficiency of the patient experience.
  • Bilingual preferred

 

About Us

Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.

EEO Statement

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

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