Atlantic Health System

IT Support Technician I Per Diem

Job Location(s) US-NJ-Summit
Position Type
PerDiem
Shift
Days
Category
Information Systems
Department
01813100-ISS CUSTOMER SERVICES&SUPPORT
Facility
Overlook Medical Center

Overview

The IT Support Technician Level 1 (desktop support) position is responsible for end user support of computer workstations and associated peripherals. This may include diagnosis and troubleshooting of all organizational software, hardware and mobile devices. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support.

Responsibilities

  • Ability to lift 40 pounds consistently
  • Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
  • Works under indirect supervision, may escalate as required
  • Inventory management via approved software and technology
  • Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation
  • Respond to all email, phone calls and service assignments in a timely manner
  • Maintain records in ticket management system
  • Excellent computer/software troubleshooting and diagnosing skills
  • Provide excellent customer service skills
  • Other duties as assigned

Qualifications

Education:

  • Technical Certification preferred; A+, or MCP or MCITP or HDI Desktop Support Technician, Technical Associate’s Degree or Bachelor’s Degree preferred

 

Minimum Experience:

  • 1 + year prior application and/or technical support preferred

About Us

Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.

EEO Statement

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

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