Atlantic Health System is currently seeking a Full-Time Account Manager working out of Morristown NJ.

Essential Functions:

The Account Manager position is responsible for the day-to-day tasks relating to customer service and the execution of account management objectives. This dual reporting position and will report into the Worker’s Compensation Business Development Manager and Employer-based Services Manager of Atlantic Corporate Health, Atlantic Health System. General responsibilities include internal project work that supports the OHP/WC sales strategy as well as relationship management, account operations, and growth of Corporate Health client account activities. The Account Manager is a high-visibility position that will interact with a broad array of NJ employers, hospital departments, medical-staff, brokers, partners, and management.

Manage corporate client relationships and provide exemplary customer service:

• Assist team in customer outreach
• Communicate with corporate client contact/decision maker to discuss client employer-based health and wellness needs
• Develop a professional and personal relationship that engenders trust and respect client leadership
• Develop relationships with supervising physicians and other local health care providers or partners, as needed
• Identify service issues, troubleshoot, and resolve and communicate information to appropriate stakeholders to facilitate issue resolution and promote customer satisfaction
• Promote company ethics and values
• Promote positive patient/client experiences throughout the community and region
• Serve as a client advisor regarding employer-based health and wellness
• Understand contractual obligations and history of client relationships
• Work to build a culture of collaboration and accountability within market among and between company associates, client associates, collaborating providers, and local health providers

Manage, monitor and report client and sales activity:

• Assist in the creation of promotional materials including sending requests to Marketing and managing PO
• Create detailed reports on campaign status and results
• Develop project plans, as appropriate
• Input and track account data using department CRM (Salesforce & ConstantContact)
• Maintain data tools/spreadsheets/reports related to WC/OHP/E-B clients and provide monthly reporting
• Maximize cash flow and revenue generation
• Monitor performance and act to ensure financial targets and objectives are met
• Provide accurate monthly financial billing and contract rate compliance in such billings
• Report outcomes at regular staff meetings, 1:1, huddles and department meetings
• Research potential corporate clients based on department sales strategies

Participates in ACH office supportive functions such as:

• Assist in new program development and quality improvement of existing offerings by communicating the needs of the corporate clients and providing health care administrative work
• Assist in the marketing/sales of services
• Participate in staff meetings, operations management and team meetings within ACH and AHS (i.e. Business Development)
• Perform department projects and other related duties as assigned (i.e. mailings and/or telephonic marketing campaigns)
• Share information with colleagues, stakeholders, and intra-AHS service lines regarding specialty projects and communicate insights and updates to management, as appropriate
• Support department objectives to ensure OH/WC/E-B meets and exceeds established goals

Sell ACH employer-based services and products:

• Create and send email blasts through marketing software and other solutions as determined by ACH
• Cultivate new corporate client leads and prospects, ultimately culminating in a sale, with the use of cold calls, former-inactive, past prospect lists and other outreach methods
• Meet with all clients as per segmented sales strategies and as outlined in annual key performance indicators
• Participate and manage/lead outreach events (i.e. event booths, speaking engagements, organization memberships, etc.)

Education:

• Requires a minimum of a bachelor’s degree.

Qualification:

• Holds a valid driver’s license and has means of transportation
• Exhibits an ability to sell a suite of products
• Exhibits a professional manner in dealing with others and works to maintain constructive working relationships internally and externally
• Exhibits strong communication skills with a problem-solving attitude
• Possesses competency with Microsoft Office suite of programs
• Possesses skills and knowledge of Salesforce CRM (preferred)
• Thrives in a fast-based, deadline driven environment and is detail-oriented, exceptionally organized, can manage multiple tasks and projects

Experience:

• 3 or more years of sale, account management or related experience, preferred

Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.